Bigleyshoes.com Shipping Policy
We are able to only accept one coupon per order.
If you have any questions regarding an item prior to placing your order, or are having technical issues with ordering, please call us at 1-800-231-6365 or email firstname.lastname@example.org.
Please be advised that the only safe and secure Bigley Shoes and Clothing Online Store is www.bigleyshoes.com. Any other websites that claim to be Bigley Shoes and Clothing or identify Bigley Shoes and Clothing in their Contact Us, Terms of Conditions, About Us or any other page is NOT Bigley Shoes and Clothing. If you have any questions or concerns with regards to safe online shopping, please call us 1-800-231-6365.
SHIPPING WITHIN CANADA
SHIPPING WITHIN CANADA STARTS AT $12.00
*FREE SHIPPING IS OFFERED TO PURCHASES GREATER THAN $100 - THIS EXCLUDES SOME ITEMS SUCH AS IN-STORE GIFT CARDS, LARGE FLOATIES & LARGE TOY SETS.
SHIPPING TO THE UNITED STATES
SHIPPING TO THE US STARTS AT $29.99
Bigley Shoes and Clothing, www.bigleyshoes.com is NOT responsible for:
Delays with Shipping
International Duties or Customs Charges
Products that are lost or damaged in the mail. Canada Post or the Postal Service will be responsible once we ship the package.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
Regular priced items can be returned for a full refund within 14 days of delivery. Items cannot be returned for a greater discount. PLEASE NOTE, ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND INITIAL SHIPPING CHARGES WILL NOT BE REFUNDED.
Items 20% off or greater are FINAL SALE.Return by mail: Attn: Online Orders
Bigley Shoes and Clothing
39 Bolton St.
Canada Return in store: Simply bring your item to Bigley Shoes and Clothing (39 Bolton St, Bobcaygeon) and we will return or exchange your item. Please note, our online orders department is only available Monday to Friday 9am-5pm. If you make an in-store return outside of these hours, your credit card will be refunded the following business day. Regular priced purchases and sale items discounted up to 30% off can be returned for a full refund within 14 days of delivery of your shipment under the following conditions:
- Unworn footwear in original and undamaged box
- Unworn clothing with tags attached
- Unworn accessories with tags attached
IF YOU ARE RETURNING AN ITEM FROM THE UNITED STATES YOU ARE RESPONSIBLE FOR THE CUSTOMS CHARGES. Please be sure to wrap shoe boxes before returning them.
Any original packaging, including shoe boxes that are damaged upon return will be subject to a $5 CDN replacement fee. We cannot accept the return of worn or washed items, bathing suits, undergarments and products bought at a discounted price of 30% off or greater. We can only process returns and refunds for items purchased at bigleyshoes.com.
Exchanging an Item
You can exchange an item, but the customer is responsible for all shipping costs. Products being exchanged must meet the following criteria:
Unworn footwear in original and undamaged box
Unworn clothing with tags attached
Unworn accessories with tags attached
Exchanges for a Different Size or Colour
The exchange item must meet these criteria:
The item must be a different size or colour than the return item
The item must be shipped and sold by bigleyshoes.com