Shipping and Returns

Bigleyshoes.com Shipping Policy

Please be advised that the only safe and secure Bigley Shoes and Clothing Online Store is www.bigleyshoes.com.  Any other websites that claim to be Bigley Shoes and Clothing or identify Bigley Shoes and Clothing in their Contact Us, Terms of Conditions, About Us or any other page is NOT Bigley Shoes and Clothing.  If you have any questions or concerns with regards to safe online shopping, please call us 1-800-231-6365.

SHIPPING WITHIN CANADA
SHIPPING WITHIN CANADA STARTS AT $12.00 

SHIPPING TO THE UNITED STATES
SHIPPING TO THE US STARTS AT $29.99 

For shipments outside of Canada and the United States, please email us at online@bigleyshoes.com or call 1-800-231-6365 for more information.

 

Bigleyshoes.com Return Policy

Regular priced items can be returned for a full refund within 14 days of delivery.

Items 30% off or greater are FINAL SALE.

Return by mail:

Attn: Online Orders
39 Bolton St.
Bobcaygeon, ON
K0M 1A0
Canada

Return in store:

Simply bring your item to Bigley Shoes and Clothing (39 Bolton St, Bobcaygeon) and we will return or exchange your item. Please note, our online orders department is only available Monday to Friday 9am-5pm. If you make an in-store return outside of these hours, your credit card will be refunded the following business day.

Regular priced purchases and sale items discounted up to 30% off can be returned for a full refund within 14 days of delivery of your shipment under the following conditions:

  • Unworn footwear in original and undamaged box
  • Unworn clothing with tags attached
  • Unworn accessories with tags attached

PLEASE NOTE, ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND INITIAL SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOU ARE RETURNING AN ITEM FROM THE UNITED STATES YOU ARE RESPONSIBLE FOR THE CUSTOMS CHARGES. Please be sure to wrap shoe boxes before returning them. Any original packaging, including shoe boxes that are damaged upon return will be subject to a $5 CDN replacement fee. We cannot accept the return of worn items, bathing suits, undergarments and products bought at a discounted price of 30% off or greater. We can only process returns and refunds for items purchased at bigleyshoes.com.

Exchanging an Item

You can exchange an item, but the customer is responsible for all shipping costs. Products being exchanged must meet the following criteria:

  • Unworn footwear in original and undamaged box
  • Unworn clothing with tags attached
  • Unworn accessories with tags attached

Exchanges for a Different Size or Colour

The exchange item must meet these criteria:

  • The item must be a different size or colour than the return item
  • The item must be shipped and sold by bigleyshoes.com
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